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Refund Policy

A legal disclaimer

Last Updated: 17/05/2025

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At Lostbark, customer satisfaction is our top priority. We stand by the quality of our products and aim to provide a smooth and transparent shopping experience. If you're not completely satisfied with your purchase, please review our refund policy below.

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1. Eligibility for Refunds

To be eligible for a refund, your request must meet the following conditions:

  • The item arrived damaged, defective, or significantly different from the description.

  • You submitted a refund request within 14 days of the delivery date.

  • Proof of issue is provided, such as clear photos or videos of the item and packaging.

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2. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind or buyer’s remorse.

  • Incorrect address provided at the time of order.

  • Orders marked as delivered by the carrier, but claimed as not received (unless eligible for an investigation).

  • Custom or personalized items.

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3. Return Policy

As a dropshipping company, we do not require physical returns in most cases. If a return is necessary, instructions will be provided by our support team. Please do not send items back without prior approval.

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4. Processing Refunds

Once your refund request is approved:

  • Refunds are processed within 5–10 business days.

  • The funds will be returned to your original payment method.

  • You will receive a confirmation email once the refund has been issued.

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5. How to Request a Refund

To request a refund, please email our support team at sales@lostbark.com.au with the following:

  • Order number

  • Description of the issue

  • Relevant photos/videos

  • Any additional information to support your claim

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6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account again.

  2. Contact your credit card provider—it may take some time before your refund is officially posted.

  3. Contact your bank. Processing time can vary.

  4. If you’ve done all of this and still have not received your refund, please contact us at sales@lostbark.com.au.

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Questions?

We're here to help. Contact us at sales@lostbark.com.au for any questions or concerns regarding your order or refund eligibility.

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