Privacy Policy

A legal disclaimer

Last Updated: 17/05/2025

At Lostbark, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website https://www.lostbark.com.au, place an order, or interact with our services.

1. What Personal Information We Collect

When you interact with Lostbark, we may collect the following types of personal information:

Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely via third-party providers)
Order history
IP address and browser information
Any other information you provide through forms, emails, or chat

2. How We Collect Your Information

We collect personal information in several ways:

When you place an order
When you fill out forms on our website
When you subscribe to our newsletter
When you contact us via email or live chat
Automatically through cookies and analytics tools when you use our site

3. Why We Collect Your Information

We collect your personal information to:

Process and fulfill orders
Provide customer support
Improve your experience on our website
Send order updates and marketing emails (with your consent)
Comply with legal obligations

4. How We Store and Protect Your Information

We store your data on secure servers and take reasonable steps to protect it from unauthorized access, misuse, or disclosure. While we strive to protect your personal information, no method of transmission over the Internet is 100% secure.

5. Sharing of Personal Information

We may share your information with:

Our suppliers and fulfillment partners (to process and ship orders)
Payment processors (e.g., Stripe, PayPal)
Third-party service providers (e.g., email marketing platforms)
Legal or government authorities when required by law

We do not sell or rent your personal data to third parties.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Recognize your browser
Store your preferences
Analyze site traffic and usage
Deliver personalized content and ads

You can manage your cookie settings through your browser at any time.

7. Accessing and Updating Your Information

You have the right to:

Access the personal information we hold about you
Request corrections or updates to your information
Opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly

To make a request, email us at sales@lostbark.com.au.

8. International Data Transfers

As Lostbark partners with international suppliers and service providers, your personal information may be stored or processed overseas. We take reasonable steps to ensure your data is handled securely and in accordance with this policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review it regularly.